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Hi, I'm Maaz Khatib

IT Operations Team Leader | Infrastructure, Data Center & Service Delivery

Nutanix Certified VMware vSphere Microsoft Azure Certified Windows Server Active Directory DR & Backup EDR & SIEM Hybrid Cloud

IT Operations and Infrastructure Leader with 13+ years of experience across enterprise infrastructure, data center operations, and managed service delivery in complex, high-availability environments. Proven ability to lead IT operations teams, manage external technical resources, and deliver resilient, secure, and scalable infrastructure supporting critical business and clinical systems.

me@maaz.in +965 65900763 LinkedIn Salmiya, Kuwait

Technical Expertise

Operating Systems & Directory

Windows Server 2012 to 2022, Windows clients, Active Directory (AD DS), Group Policy (GPO), DNS, DHCP, Lifecycle management & domain administration.

Virtualization & Cloud

VMware vSphere (ESXi, vCenter, HA, DRS, vMotion), Nutanix AHV (HCI), Microsoft Hyper-V, Azure (VMs, storage, identity integration), basic AWS/GCP.

Security & SIEM

Endpoint Detection & Response (EDR) across CrowdStrike, Kaspersky, Symantec, Bitdefender. SIEM platform event correlation via FortiSIEM.

Backup & Disaster Recovery

Veeam Backup & Replication, Backup Exec, Cohesity, Synology, Barracuda solutions. Experienced in RTO/RPO-based architecture and automation.

Networking & Infrastructure

TCP/IP, VLAN segmentation, routing, switching (Cisco), Fortinet Firewalls (VPN, NAT, IPS), Enterprise Server Hardware & ISP-level DNS.

Governance & Ops

ITIL-based processes (Incident, Problem, Change), SolarWinds (SAM, NPM), SLA/KPI enforcement, scripting with PowerShell, and VDI platforms.

Professional Experience

2026 - Present

IT Operations Team Leader - Infrastructure & Service Delivery

Enterprise Infrastructure Management
  • Lead end-to-end IT Operations function, overseeing daily infrastructure stability, performance, and availability across environments.
  • Manage internal teams and external technical resources, aligning operational tasks, projects, and service delivery commitments.
  • Own data center operations including compute, storage, and network layers, assuring continuous uptime and redundancy.
  • Act as primary escalation point for major incidents (P1/P2), driving root cause analysis (RCA) and permanent fixes.
2024 - 2026

Senior Infrastructure Engineer

City Group Co.
  • Designed, deployed, and managed complete infrastructure supporting 200+ endpoints in a hybrid layout.
  • Administered Nutanix clusters with full lifecycle management, AHV hypervisor control, and VMware integration.
  • Configured and secured Fortinet FortiGate firewalls (VPNs, policies, NAT, IPS) and handled Cisco switch segmentation.
  • Managed M365 & Azure administration (Exchange Online, Teams, Azure AD, cloud storage management).
2020 - 2024

Laboratory Information Systems Engineer

Kuwait Central Blood Bank (MOH) for ATC
  • Worked on the mission-critical eDelphyn System for donor management and user enablement.
  • Optimized performance and high availability using VMware virtualization technologies (vSphere, ESXi 6.0 - 7.0).
  • Implemented High Availability (HA) and Distributive Resource Scheduling (DRS) clusters.
  • Managed Microsoft patch updates via WSUS, WDS, and Group Policies (GPO).
2018 - 2020

System Administrator

PAAET for Diyar United Company
  • Handled administration and monitoring for environments containing Windows Server Domain Controllers supporting 200+ machines.
  • Managed Active Directory infrastructure (OU design, GPOs, replications, migrations, and DC upgrades).
  • Deployed updates and handled performance tuning of SQL Server instances.
2013 - 2018

Systems & IT Support Engineer

KNPC, Ministry of Awqaf & Technophilia Systems
  • Managed hybrid environments leveraging Office 365 services alongside on-premises Windows setups.
  • Executed backup and disaster recovery strategies using Veeam and Windows Server Backup.
  • Provided tier 1 and tier 2 troubleshooting for server hardware, enterprise workstations, and network equipment.

Professional Certifications

Nutanix Certified Professional (NCP-MCI 6)
Microsoft Certified: Azure Administrator
Microsoft Certified: Azure Database Admin
Cisco Certified Specialist - Enterprise Core
Cisco CCNA Certification
MCSE: Desktop Infrastructure
MCSA: Windows Server
Fortinet Certified Fundamentals
ITIL v3 Certified
Google IT Support Professional
CompTIA A+ Certified

Education

  • Bachelor's in Information Technology
    Graduated 2013
  • Diploma in Information Technology
    Graduated 2010

Personal & Visa Details

  • Visa Status: Article 18 (Kuwait)
  • Driving License: Kuwait
  • Nationality: Indian (Born in Kuwait)
  • Languages: English, Hindi, Working Arabic

© 2026 Maaz Khatib. All Rights Reserved.